Privacy Policy

1. Who We Are

TrexHub Digital Marketing Agency ("TrexHub", "we", "us", or "our") is a digital marketing agency based in Lagos, Nigeria. We operate the website at trexhub.ng and provide digital marketing services including SEO, Facebook Ads, Google Ads, Social Media Marketing, Email Marketing, WhatsApp Marketing, and Lead Generation.

For any privacy-related questions, contact us at: hello@trexhub.ng

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information — your name, email address, phone number, and business name when you fill out our contact form or book a strategy call.
• Communication data — messages, enquiries, and correspondence you send us via email, WhatsApp, or our website forms.
• Newsletter subscriptions — your email address if you subscribe to our marketing newsletter.

We also automatically collect certain technical data when you visit our website:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website or source
• Device type and operating system

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Send you marketing tips, insights, and updates (only if you've opted in)
• Improve our website and services based on usage patterns
• Comply with legal obligations
• Prevent fraud and ensure the security of our services

We will never sell your personal information to third parties.

4. How We Share Your Information

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Web3Forms — processes contact form submissions and delivers them to our email
• Email marketing platforms — to send newsletters and marketing communications
• Analytics tools — to understand how visitors use our website

All third-party providers are required to handle your data securely and only for the purposes we specify.

5. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device.

You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 2 years. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, email us at hello@trexhub.ng.

8. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: